Terms of use

The service

Atitlán Conecta is a free directory of businesses, services, events and places in the 14 towns of Lake Atitlán. Being listed in the directory is free, always.

Directory information

Each listing shows its status: Verified, Pending verification or Incomplete information. When a piece of data is missing we say «Not available»; we don't make up information.

Even so, hours, prices and phone numbers change. Confirm directly with the business before you travel. In an emergency, call the relevant institution.

Accounts and business owners

To claim a listing, we verify that you are the owner or manager. You are responsible for making sure the data you publish is true. Impersonating another person or business is prohibited.

Changes to the name, phone, address or category are reviewed before they are published.

Reviews

Reviews share real experiences. You can leave one per business every 6 months, and owners can't review their own business.

Paid reviews or reviews in exchange for benefits, insults, other people's personal data, discriminatory content and advertising are not allowed.

Anyone can report a review; the moderation team decides whether it stays up or is hidden. A membership does not buy, move or remove reviews.

The «Verified visit» badge means the person scanned the venue's QR code.

Each review expresses the opinion of the person who wrote it, not that of Atitlán Conecta. If a review seems false or offensive to you, or affects you unfairly, report it with the «Report» button or write to us: we review it and, in the meantime, it stays hidden.

What you submit

By submitting data, photos or events, you authorize us to review them, edit them for clarity and publish them in the directory. You remain the owner of your content.

We may decline to publish, or remove, content or establishments that don't fit the directory's editorial line, these terms or the law.

Featured spots and memberships

Sponsored spots are always labeled «Featured». Itineraries show all options and are not ranked by payment.

Paid memberships will be available soon. Before activating any charges, we will publish their final prices, how billing works, and the cancellation and refund policy.

Photos

We use photos with free licenses credited to their author, our own photos, or photos with written permission. If a photo is yours and you want us to remove it, write to us.

If you believe content on the site infringes your copyright, write to us saying which content and why; we take it down while we review it.

Liability

Atitlán Conecta connects visitors and businesses, but does not sell or provide the listed services. Each business is responsible for what it offers.

To the extent permitted by law, Atitlán Conecta is not liable for damages arising from outdated data, from the relationship between visitors and businesses, or from interruptions to the site.

Changes

We may update these terms. The date above shows the current version. These terms are governed by the laws of the Republic of Guatemala.